Privacy Policy

1. Controller

SusThane B.V., Larenweg 56, 5234 KC 's-Hertogenbosch, The Netherlands, CoC 97860611, is the controller for the personal data described in this policy. You can contact us at info@susthane.nl or +31 6 51037690.

2. Data we process

When you contact us through the website or by email, we may process your name, company, email address, telephone number, country, area of interest, the contents of your message and subsequent business correspondence. Our web server and security systems may also process technical information such as IP address, browser/device information, requested pages, timestamps and security/log data.

3. Purposes and legal bases

We process enquiry and correspondence data to respond to requests, discuss potential projects, take steps at your request before entering into a contract, perform agreements, and manage our legitimate business interests in customer communication, administration, website security and fraud prevention. Where the law requires consent, including for non-essential tracking technologies, processing takes place only after consent.

4. Recipients and processors

Personal data may be processed by service providers that support our website hosting, email, IT, security and professional administration. We only disclose data where necessary for these purposes, for performance of an agreement, or where required by law. If analytics or advertising providers are activated, the Cookie Policy and cookie settings will identify the relevant purposes and providers.

5. International transfers

Where a service provider processes personal data outside the European Economic Area, we will use an applicable lawful transfer mechanism and safeguards as required by the GDPR.

6. Retention

We keep personal data no longer than necessary for the purpose for which it was collected, taking account of ongoing enquiries, contractual relationships, legal retention duties and the need to establish, exercise or defend legal claims. Technical security logs are retained only for an appropriate security period. Cookie-related retention periods are described in the Cookie Policy or cookie settings where applicable.

7. Your rights

Subject to the conditions of the GDPR, you may request access to, correction or deletion of your personal data, restriction of processing, data portability, or object to processing. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing. Requests can be sent to info@susthane.nl. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Security

We use appropriate technical and organisational measures intended to protect personal data against loss, misuse, unauthorised access, disclosure or alteration. No internet transmission or storage method can be guaranteed to be completely secure.

9. Changes

We may update this policy when our website, services or legal requirements change. The version published on this page is the current version.

Last updated: 30 September 2026.